Industry leaders and academic pioneers uncover the synergy between analytics and empathy to shape the future of workplaces
Narayana Business School hosted HR Conclave 2025 on March 22, 2025, uniting HR professionals, academic experts, students to explore the transformative role of data in humanizing workplaces and the future of HR Decision making.
The conclave, themed “HR Excellence and People Analytics: Leveraging Data for Smarter Decisions,” emphasized balancing technological innovation with timeless human values.
Neuroscience, Ethical Analytics, and Gen Z Insights took centre stage at Narayana business school. The conclave emphasized how HR can harness data to drive productivity without compromising on empathy, featuring sessions backed by industry research and global studies. Key highlights included the neuroscience of appreciation, ethical people analytics, and Gen Z’s evolving workplace demands.
Harjeet Khanduja, Senior Vice President at Reliance Jio transformed the stage into a storytelling arena, weaving workplace appreciation into a tapestry of cinematic metaphors and personal anecdotes. He likened recognition to pivotal moments in films like The Shawshank Redemption, where hope and validation fuel transformation.
“When we acknowledge someone’s effort, we’re not just boosting morale, we’re activating the brain’s chemistry,” Khanduja explained. “Dopamine and serotonin aren’t abstract concepts; they’re the biological foundation of trust and productivity. A culture of appreciation is strategic.”
His message was clear: Daily, intentional recognition creates a ripple effect, turning teams into cohesive, self-sustaining ecosystems.
Sahil Nayar, an HR influencer and leader challenged the audience to rethink traditional talent hierarchies with his provocative question: “What if we designed systems where no one is left in the shadows?”
He dissected the paradox of workplace evaluation, noting how individuals often judge their own struggles through the lens of context (“I’m overworked because of deadlines”) but attribute others’ challenges to personal shortcomings (“They’re underperforming”).
“This bias stifles potential,” Nayar argued. “Instead of asking if everyone is a star, we should ask: Does our environment let them shine?”
He called for HR systems that prioritize growth opportunities for all, not just high performers, emphasizing that equity is the bedrock of innovation.
Mekhola Ganguly, SGM – HR business partner at Welspun One revealed how one organization’s recruitment data exposed an uncomfortable truth: Candidates from smaller cities were consistently undervalued, despite comparable qualifications.
“Data doesn’t lie,” she said. “But it’s our job to ask why the numbers look that way.” By anonymizing location details during initial screenings, the company not only diversified its hires but also uncovered talent that had been overlooked.
“This wasn’t about quotas, it was about fairness,” Ms. Ganguly stressed. “When we remove unconscious barriers, excellence reveals itself.”
At Rene Cosmetics, attrition rates plummeted after employees were given short-term assignments in unrelated departments. Kshatriya Sundeep Singh – Head – People and culture at Reneé Cosmetics shared how a marketer working on a supply chain project or an engineer shadowing customer service teams reignited curiosity and purpose. “People don’t leave companies, they leave stagnation,” Singh explained. “Cross-functional secondments aren’t just skill-building exercises; they’re antidotes to disengagement.” The result? A drop in attrition, driven by renewed enthusiasm and interdisciplinary collaboration.
Dr. Neelam Kshatriya – Associate Professor at NBS Ahmedabad demonstrated how Narayana Business School uses data to identify students at risk of falling behind before grades slip. By analyzing patterns in class participation, assignment submissions, and peer interactions, the school intervenes with tailored support.
Dr. Jeegnesh Trivedi – Examination Head at NBS Ahmedabad cautioned against treating data as an infallible oracle. “Metrics might flag an employee as a flight risk but is the problem the person or the environment?” he asked. “Data should inform questions, not replace them.”
The entire event was hosted by the HRcomm club of NBS in collaboration with Federation for world academics (FWA) and our media partners EPN News.
The HR Conclave 2025 closed with a powerful reminder: the future of HR lies not in choosing between data and humanity, but in harmonizing the two. As organizations navigate the evolving demands of Gen Z and the relentless pace of digital disruption, the conclave’s lessons offer a roadmap, one where analytics illuminate paths and compassion fuels progress.
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