Cancellation & Refund Policy*

At SAT SUKRIT MEDIA PRIVATE LIMITED and its subsidiary Education Post News (EPN), customer satisfaction is at the heart of our philosophy. We understand that plans change, and so we’ve crafted a thoughtful, flexible Cancellation and Refund Policy to ensure a smooth and fair experience for all our patrons.

Cancellations:

We accept cancellation requests made within 7 days of placing an order. However, cancellations may not be accommodated if the order has already been processed by our vendors or dispatched for shipping.

Please note that cancellations are not applicable for perishable goods such as flowers, food items, or similar consumables. Exceptions may be considered only if the delivered item is demonstrably substandard in quality.

Defective or Damaged Products:

Should you receive a product that is damaged, defective, or not in alignment with your expectations, please notify our Customer Service Team within 7 days of receipt. Your concern will be evaluated, and once verified by the merchant, we’ll take suitable corrective action—whether that be a replacement or refund.

Product Mismatch or Quality Issues:

If a product doesn’t meet your expectations or appears significantly different from what was presented on our website, we encourage you to reach out within 7 days of delivery. Our Customer Service Team will carefully assess the concern and respond with an appropriate resolution.

Manufacturer Warranty Products:

For items covered under a manufacturer’s warranty, we request customers to directly contact the manufacturer for any service or replacement claims.

Refunds:

Once a refund request is approved, please allow 9–15 business days for the amount to be processed and reflected in your original payment method.

For any questions or concerns, feel free to contact our helpdesk at +91 8800306519 or email us at [email protected].

We’re here to ensure your experience with us is transparent, trustworthy, and supportive—every step of the way.