Urging the airline to take corrective measures and refrain from exploiting passengers, former Madhya Pradesh CM Shivraj Chouhan said he had expected improved service from the airline under Tata Group’s ownership but was left disillusioned.
Union Agriculture Minister Shivraj Singh Chouhan on Feb 22 slammed Air India for mismanagement after being allotted a broken seat on a flight from Bhopal to Delhi — a seat that, according to airline staff, should not have been sold.
Chouhan stated that when he inquired with the airline staff, they admitted that the management was aware of the issue and that the seat was not meant to be assigned. Despite co-passengers offering to switch seats, he chose to remain in his assigned spot to avoid inconveniencing others.
"I don’t mind discomfort, but charging passengers full fare for defective seats is unethical. Isn’t this outright cheating?" he questioned.
“Will the Air India management take steps to ensure that no passenger faces such inconvenience in the future or will it continue to take advantage of the passengers' compulsion to reach their destination early?” he asked.
Air India apologizes
In response, an Air India spokesperson issued an apology, stating, “We deeply regret the inconvenience caused to Hon’ble Union Minister Shri Shivraj Singh Chouhan ji. This does not reflect the standard of service we strive to provide, and we are conducting a thorough investigation to ensure such incidents do not recur.”
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